Frequently Asked Questions: Admissions Information Management System (AIMS)

Should I use a specific browser to access the AIMS?

For maximum performance, you should use Google Chrome to access the AIMS.

As of April 5, 2019, Salesforce no longer supports Internet Explorer 9, 10, and 11. We recommend you move to a supported browser, such as Chrome, Firefox, Safari, or Edge.

Supported Browsers for Lightning Experience

Other notes on browsers:

  • For all browsers, enable JavaScript, cookies, and TLS 1.2. If TLS 1.2 isn’t available, enable TLS 1.1. Browsers that don’t support TLS 1.1 or TLS 1.2 won’t be able to access Salesforce after we deactivate TLS 1.0. Deactivation has already occurred in sandbox orgs and concludes with production orgs on July 22, 2017.
  • Some features use iframes to work in Lightning Experience, so you must have the appropriate browser security settings for iframes to load correctly. Follow your browser’s instructions to enable working with iframes and third-party cookies. For example: In Internet Explorer, set the Launching programs and files in an IFRAME security setting to Enable or Prompt. In Safari, we recommend changing your privacy settings for cookies to Allow from websites I visit. In Chrome, make sure that Block third-party cookies and site data isn’t selected in the Content settings.
  • The minimum screen resolution required to support all Salesforce features is 1024 x 768. Lower screen resolutions don’t always properly display Salesforce features such as Report Builder and Page Layout Editor.
  • For Mac OS users on Apple Safari or Chrome, make sure the system setting Show scroll bars is set to Always.
  • Some third-party browser plug-ins and extensions can interfere with the functionality of Chatter. If you experience malfunctions or inconsistent behavior with Chatter, disable the browser's plug-ins and extensions and try again.