Resolving Problems with your Attorney

At the first sign of a problem with your attorney, contact them right away.

• Express your concerns. It may be a simple misunderstanding that can be cleared up with one phone call. In any case, keep a record of the date and time of any calls you have with your lawyer.
• If your lawyer does not return your call, send them a letter and keep a copy. In the letter, describe what is bothering you and what you need. Suggest meeting with the lawyer face-to-face. 
• Your next step would depend on the nature of the problem.

If you do not agree with your lawyer’s advice

If you do not agree with your lawyer’s advice, let them know, and listen to their explanation. If you aren’t satisfied with the answers, ask another lawyer for a second opinion. You may also consider hiring another lawyer, although that may delay the resolution of your case.

If you think your attorney has acted unethically

If you believe that your attorney acted unethically, you should consider filing a complaint with the State Bar. You can complete a complaint form online or download a PDF complaint form from the State Bar’s website. You may also call the State Bar at 800-843-9053 (in California) or 213-765-1200 (outside California) to discuss the complaint-filing process.

If you need help to re-establish communication with your attorney or retrieve files from a former attorney

If you need help to re-establish communication with your attorney or retrieve files from a former attorney, you can request it through the pilot Attorney-Client Bridge Program. This pilot program is designed as a proactive step to facilitate better communication between clients and attorneys and to ensure the smooth return of case files from former counsel. 

If you have a problem with billing or fees

First, talk to your lawyer about it. You may find that the case was more complicated and took more time than you realized. Your lawyer may also find that a billing mistake was made. More information about resolving fee disputes

If you want to file a complaint against your attorney

To file a complaint against your attorney, use the online complaint form. Or download a PDF version of the form. Fill it out and mail it to:

The State Bar of California
Office of Chief Trial Counsel, Intake Unit
845 South Figueora Street
Los Angeles, CA 90017-2515

There is no fee for filing a complaint, and you do not have to be a U.S. citizen.

In filing your complaint, you should provide copies of any documents that will help support your claim. Your allegations alone are not evidence. Supporting documents may include, for example, copies of retainer agreements, letters, canceled checks, or pleadings. Keep the original documents for your records.

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